Privacy Policy


QuickLinks Privacy Policy

Effective Date

May 31, 2022.

QuickLinks Inc. and its Group Companies (collectively “QuickLinks”, "we", "us", and "ours") are committed to protecting your privacy. This Privacy Notice (“Notice”) describes how QuickLinks processes Personal Data in its capacity as a controller (i.e., when QuickLinks determines the purposes and means of the processing of personal data) It also describes your choices and rights regarding use, access and correction of your Personal Data. For the avoidance of doubt, this Notice does not apply to situations where we process Personal Data in our Processor’s role on behalf of our customers.

DEFINITIONS

The capitalized terms used in this Notice but not defined herein shall have the same meaning as defined in the Terms of Service at https://qlinks.app/pages/terms-of-use (“Terms”).

1. WHOM DOES THIS NOTICE APPLY TO?

This Notice applies to the processing of Personal Data collected by us when you :

  • Use our Service(s) whether it is through our web platform. This notice is then applicable to our Customers, and their Users
  • Visit our websites.
  • Visit our Offices.
  • Receive communications from us.
  • Register for, attend or take part in our events, webinars or contests hosted by us.

When applications are provided by third parties, the privacy statement of the third party will only apply.

2. WHAT PERSONAL DATA DOES QUICKLINKS COLLECT?

A) Personal Data we collect directly from you (“Collected Data)

1) Sign-up, billing and Account information.

When you subscribe and sign-up to any of our Service(s), we may collect your (i) contact information such as name, e-mail address, mailing address, IP address, geographic location, or phone number of the Account admin; (ii) billing information, such as credit card number and billing address; (iii) name and e-mail address when Account admin/Agent(s) provide feedback from within the Service(s); and (iv) unique identifiers, such as username, account number or password.

2) QuickLinks Careers.

When you apply for an open position by populating the application form, we may collect your (i) contact information, such as name, email address, mailing address, phone number, links to your social networking profiles; and (ii) any other information contained in the resume that you submit to us. Subject to this Notice, we will use such data to evaluate you for the open position that you have applied for or any position that we consider you suitable for at the time you submit your resume or at any later date. Unless you notify us otherwise by an e-mail to support@qlinks.app, we will retain such data for a period of 1 year for archival purposes. If you wish to update the data you provided to us, you may do so by contacting us at support@qlinks.app. For the purpose of evaluating you for an open position, you understand that we may internally rate you based on parsing of your resume and your information. If you do not wish to be rated by us, please do not provide us your information.

3) Personal Data provided at QuickLinks’ Events.

When you attend an event conducted by QuickLinks, including webinars or seminars, we may collect your contact information such as name, e-mail address, phone number, designation and company name. If you attend any user conferences hosted by us at a physical location where we serve food and other refreshments, we collect information about your food preferences and allergies.

4) Program Registrations.

When you register for any of our programs through a registration form on our Websites, we may collect information such as name, e-mail address, company name, designation, company website URL, IP address, location and contact information.

5) Participation in Public forums, Community platform, Forms and Newsletters.

When you visit or register our publicly accessible community forums and blogs or submit any forms on our Website, you should be aware that any information you provide in these areas may be read, collected, and used by others who access them. Further, we may collect your (i) contact information such as name, e-mail address, mailing address, or phone number; (ii) information about your business, such as company name, company size, business type; and (iii) a short bio about you to identify you as the author of the post. When you actively subscribe to our newsletters, we collect your e-mail address to share our newsletters with you.

6) Service Data.

When you use our services, we process the Service Data in accordance with the Applicable Data Protection Laws and any specific instructions as provided by you. We perform analytics on those data to (i) assess needs of your business to determine or suggest suitable Service(s); (ii) send you requested information about the Service(s); (iii) respond to customer service requests, questions and concerns; and (iv) for product improvement purposes.

7) Usage Data, and Cookies.

We use commonly used tools to automatically collect information that may contain Personal Data from your computer or mobile device as you visit our Websites, use our application or in general our Service(s).

a. Cookies and Similar Technologies.

We and our third party advertising partners use cookies and similar technologies in analyzing trends, administering the Website, tracking users’ movements around the Websites, and gathering demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual and aggregated basis. Most web browsers support cookies and users can control the use of cookies at the individual browser level. Please note that if you choose to disable cookies, it may limit your use of certain features or functions on our Websites and services.

As is true of most websites, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, the files viewed on our Websites (e.g., HTML pages, graphics, etc.), operating system, date/time stamp, and/or clickstream data. We link this automatically Collected data to other data we collect about you.

b. Usage Data

In addition to the information mentioned in Clause 7 (a) above that we automatically collect, we also collect clicks, scrolls, conversion and drop-off on our Websites and Service(s) to render user journey at real-time. Subject to this Notice, we will use such data and Service Data, including without limitation, to (i) assess needs of your business to determine or suggest suitable Service(s); (ii) send you requested information about the Service(s); (iii) respond to customer service requests, questions and concerns; and (iv) for any analytical purposes.

c. Single sign-on

You will be able to log in to our Websites using sign-in services such as Google, Facebook Connect and LinkedIn in the near future. These services will authenticate your identity and provide you the option to share certain Personal Data with us such as your name and e-mail address. Services like Google, Facebook Connect, Twitter, LinkedIn give you the option to post information about your activities on our Websites to your profile page and to share information with others within your network.

d. Social media features and third party cookies

Our Websites includes social media features, such as the Facebook “Like” button, the “Share This” button or interactive mini-programs. Where you interact with these features, they may collect your IP address, which page you are visiting on our Websites, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our Websites. Your interactions with these features are governed by the privacy notice of the company providing them.

If you provide us or our service providers with any Personal Data relating to other individuals, including End-User data or your employee’s data, you represent that you have the authority to do so and acknowledge that it will be used in accordance with this Privacy Statement.

B) Information that we collect from third party

From time to time, we may receive personal information about you from third party sources like databases and social media but only where we have checked that these third parties either have your consent or are otherwise legally permitted or required to disclose your personal information to us.

The types of information we obtain from such third parties include your name, e-mail address, postal address, location, designation, telephone number and we use the information we receive from these third parties to maintain and improve customer support experience, improve the accuracy of the records we hold about you and for our sales and marketing purposes.

3. WHY DO WE PROCESS PERSONAL DATA AND WHAT ARE THE LEGAL BASES WE RELY ON?

We collect and process your Personal Data for the following purposes:

  • Providing you with the Service(s), administer your account, assess the needs of your business to or suggest suitable Service(s) and respond to service requests, questions or concerns: we process your Personal Data for these purposes to perform our contract with you or based on our Legitimate Interest.
  • Based on our Legitimate Interest: to perform analytics, train our algorithms, improve, enhance, develop, support and operate the Services and its availability, compile statistical reports and record insights into usage patterns, develop new products and services using machine learning technologies and more generally to better serve you and be able to provide you with customized content and features.
  • Based on our Legitimate Interest or on your Consent: to send you promotional and marketing communications); to send you communication from the Services (s). On the mobile app: to send receiving push notifications about any events or promotions that we may be running and/or update you about new features to our Service(s); If you no longer wish to receive these communications, you can opt out by following the instructions set out in clause 9 below.
  • facilitate your transactions with other users when you use our Service(s).
  • Based on our legitimate interest: to prevent or respond to any misuse of our Services or Applications or any violations of our Terms and any applicable laws.
  • Based on your consent: we may post your testimonials/ comments/ reviews on our Websites which may contain your Personal Data. Prior to posting the testimonial, we will obtain your consent to post your name along with the testimonial. If you want your testimonial to be removed, please contact us at support@qlinks.app
  • To send you communications related to an event or a webinar to which you registered. We process your Personal Data for this purpose to perform our contract with you or based on our Legitimate Interest.
  • Based on our contract with you: we will process your personal data to the extent necessary to collect your subscription fees.
  • To respond to lawful requests by public authorities, including meeting national security or law enforcement requirements and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, police request or other legal process served on us.

4.  WITH WHOM DO WE SHARE PERSONAL DATA

We may share your Personal Data as follows:

  • With third party assisting QuickLinks in providing you the Service(s) (“Sub-Processors”). Our Sub-Processors are given access to Customer’s Account and Service Data only as reasonably necessary to provide the Service(s) and will be subject to confidentiality obligations in their service agreements;
  • With third party service providers providing services, such as research and analytics, anti-spamming and anti-phishing services, marketing and data enrichment or for them to reach out to you on our behalf;
  • With third-party payment processors who process your credit card and other payment information for QuickLinks but are otherwise not permitted to store, retain or use such information;
  • With third party partners for the purpose of assisting us in onboarding you and providing any further support needed to use our Service(s);
  • With sponsors of contests for which you register;
  • With third-party social media networks, advertising networks and websites;
  • With affiliates within QuickLinks and companies that we will acquire in the future when they are made part of the QuickLinks group for customer support, marketing, technical operations, account management or organizational purposes and to provide, enhance and improve the Service(s);
  • If we are involved in a merger, reorganization or other fundamental corporate change with a third party, or sell/buy a business unit to/from a third party, or if all or a portion of our business, assets or stock are acquired by a third party, with such third party including at the due diligence stage. In accordance with applicable laws, we will use reasonable efforts to notify you of any transfer of Personal Data to unaffiliated third party.

All such transfers are covered by the service agreements with the relevant recipients and we have taken appropriate safeguards to ensure that your Personal Data will remain protected in accordance with this Privacy Notice. Further details can be provided upon request.

5. HOW DOES QUICKLINKS KEEP PERSONAL DATA SECURE?

We use appropriate technical and organizational measures to protect the Personal Data that we collect and process. The measures we use are designed to provide a level of security appropriate to the risk of processing your Personal Data.

While information security risks are always evolving, so are the controls. The controls, so implemented, are periodically reviewed as part of internal and external audits. If you have questions about the security of your Personal Data, please contact us immediately as described in this Privacy Notice.

6. CALIFORNIA-RESIDENT SPECIFIC RIGHTS

To the extent you are a 'consumer' as defined under the California Consumer Privacy Act of 2018 ("CCPA"), the following applies to you:

Subject to the provisions of the CCPA, you have the right to request in the manner provided herein, for the following:

a. Right to request for information about the:

·         Categories of Personal Data QuickLinks has collected about you.

·         Specific pieces of Personal Data QuickLinks has collected about you.

·         Categories of sources from which the Personal Data is collected.

·         Business or commercial purpose for collecting Personal Data.

·         Categories of third parties with whom the business shares Personal Data

b. Right to request for deletion of any Personal Data collected about you by QuickLinks.

If you seek to exercise the foregoing rights to access or delete Personal Data which constitutes 'personal information' as defined in CCPA, please contact us at dpo@qlinks.app. We respond to all requests we receive from you wishing to exercise your data protection rights within a reasonable timeframe in accordance with applicable data protection laws. By writing to us, you agree to receive communication from us seeking information from you in order to verify you to be the consumer from whom we have collected the Personal Data from and such other information as reasonably required to enable us to honour your request.

The list of categories of Personal Data collected and disclosed about consumers are enlisted under the head 'WHAT PERSONAL DATA DOES QUICKLINKS COLLECT?'' and the list of categories of third parties to whom the Personal Data was or may be disclosed are enlisted under the head 'WITH WHOM DO WE SHARE  PERSONAL DATA?'. Separately, QuickLinks does not sell your Personal Data.

7. OPTING OUT PROCEDURE

If you no longer wish to receive marketing communications from QuickLinks, you may click on the “unsubscribe” link located on the bottom of our marketing emails or you can contact us at support@qlinks.app.

If you would like to object to the use of your personal data for analytics, you can contact us at support@qlinks.app.

8. OTHER COMMUNICATIONS

If you are our Customer, we will send you announcements (email or in product notifications related to the Service(s) on occasions when it is necessary to do so. For instance, if our Service(s) is temporarily suspended for maintenance, we might send you an e-mail. Generally, you may not opt-out of communications which are not promotional in nature. If you do not wish to receive them, you may deactivate your Account.

9. RETENTION OF PERSONAL DATA

If you wish to request that we no longer use your Collected Data, please contact us at support@qlinks.app.

Personal Data contained in the Service Data is retained and deleted in accordance with the Terms.

Notwithstanding the foregoing, we will retain Collected Data and Service Data as necessary to comply with our legal obligations, for litigation/defense purposes, maintain accurate financial and other records, resolve disputes, and enforce our agreements.

10. LINKS TO THIRD PARTY SITES

Our Websites contain links to other websites that are not owned or controlled by QuickLinks. Please be aware that we are not responsible for the privacy practices of such other websites or third parties. We encourage you to be aware when you leave our Websites and to read the privacy policies of each and every website that collects Personal Data.

11. GOOGLE API DISCLOSURE

QuickLinks has developed a functionality that allows its customers to connect their Gmail mailbox using Oauth with our products. Connecting your Gmail mailbox to your QuickLinks account allows QuickLinks to associate your account with your personal information on Google, to see your personal information, including any personal information you have made available, to  view your email address and access your emails in order to create them as a ticket in our products.  The connection will further allow you to respond to your emails directly from our product and to delete them once they are fetched into our product.

QuickLinks' use of information received from Google APIs will adhere to Google API Services User Data Policy's App's, including the Limited Use requirement.

12. CHILDREN'S PERSONAL DATA

QuickLinks does not knowingly collect any Personal Data from children under the age of 16. If you are under the age of 16, please do not submit any Personal Data through our Websites or Service(s). We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce this Notice by instructing their children never to provide Personal Data through our Service(s) or Websites without their permission. If you have reason to believe that a child under the age of 16 has provided Personal Data to us through our Websites or Service(s), please contact us and we will endeavor to delete that information and terminate the child's account from our databases.

13. AMENDMENTS

Amendments to this Notice will be posted to this URL and will be effective when posted. If we make any material changes, we will notify you by means of a conspicuous notice on this Website or via e-mail or via in-product notification. We will not be notifying you if we amend the Notice to make additions, deletions or modifications to the list of cookies from time to time to keep the list of cookies current and accurate. You should frequently visit this Notice to stay fully informed. Your continued use of our Websites or the Service(s) following the posting of any amendment, modification, or change to this Notice shall constitute your acceptance of the amendments to this Notice. You can choose to discontinue use of the Websites or Service(s), if you do not accept the terms of this Notice, or any modified version of this Notice.

14. EFFECT OF MERGER OR ACQUISITION

In the event QuickLinks goes through a business transition, such as a merger or acquisition by another company, or sale of all or a portion of its assets, Customer’s Account, Collected Data and Service Data will likely be among the assets transferred. A prominent notice will be displayed on our Websites to intimate you of any such change in ownership or control and Customers will be notified via an e-mail from support@qlinks.app.

15. CONTACTING QUICKLINKS

If you have any questions about this privacy notice or our privacy practices, you can contact us at dpo@qlinks.app or via postal mail at QuickLinks Inc., 1988 Fairport Road, Pickering, Ontario, Canada L1V 1T6 at  the attention of the Data Protection Officer with a copy to legal@qlinks.app.